Frequently Asked Questions

Shipping & Orders

When will my order be shipped?
Orders are processed within 1-2 business days after payment confirmation. Once shipped, you’ll receive a tracking number via email.

Do you ship internationally?
Yes, we currently ship to selected international locations. Shipping rates and delivery times may vary depending on destination. Please message us on Instagram with your order number so we can coordinate your shipping and payment.  

How can I track my order?
Once your order has been shipped, a tracking link will be sent to your email.

Can I change or cancel my order?
Orders can only be changed or cancelled within 24 hours after being placed. Please contact us on Instagram as soon as possible for assistance.

What happens if my package gets lost or delayed?
Once shipped, delivery timelines are handled by the courier. However, we’ll do our best to assist with tracking and concerns regarding your package.

Sizing & Product Information

How do I know my size?
Please refer to the size guide on the product pages for detailed measurements and fit recommendations.

Will you restock sold out items?
Select pieces may be restocked depending on demand. Follow our Instagram for updates for announcements.

Returns & Exchanges

Do you accept returns or exchanges?
Returns and exchanges are accepted for eligible items up to 5 days of receiving your order, subject to review and a valid reason. Please note that sale items, worn or washed pieces, altered garments, and items returned without original tags are not eligible for return or exchange.

What if I received a damaged or incorrect item?
Please email us up to 5 business days of receiving your order with photos of the item and your order number so we can assist you immediately.

Payments

What payment methods do you accept?
We accept GCash, bank transfers. Details are provided at the checkout page.